Frequently Asked Questions
DELIVERY
When will I receive my order ?
The processing of your order takes 1 to 3 days and the delivery (free of charge) require a maximum of 9 to 12 working days from our team. be aware that we make every effort to ensure that your order arrives as quickly as possible so that you can wear your clothes as soon as possible.
How can I track my order ?
Track your order in real time on our "track my order" page or by clicking here.
How much does delivery cost ?
Free shipping for all orders from 45$.
My order is not complete, why ?
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.
I did not receive my order
Something went wrong with the post office? Package lost, broken, destroyed?
With our secure delivery, Umělá takes care of the disputes for you. Customer satisfaction is our priority. We don't blame the carrier and we assume full responsibility by immediately sending you a new package at our expense. You will need to provide us the proofs of any bad things that may have happened to your package.
Do not hesitate to contact us, our team will do its utmost to meet your expectations.
CANCELLATION & RETURN
Can I modify my order ?
Yes, as long as your order is not "in process".
Can I cancel my order ?
It is absolutely possible to cancel your order! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price. Do not hesitate to contact us, our team will do its utmost to meet your needs!
I would like to return an item
We are only able to accept a return in the case of a proven product defect.
Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to Hello@pride-flag.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.
SECURITY
What payment methods do you accept ?
Your security, our priority: our site only offers secure and guaranteed safe payment methods.
We accept:
- Debit Cards
- Credit Cards
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure ?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
OTHERS QUESTIONS
Partnership ?
For any partnership request please click here.
How do I order a product ?
We make your purchases as easy as possible.
Select the desired product(s).
Click on "add to cart".
Click on the shopping cart icon in the top right corner to complete your shopping.
We also offer you the possibility to create an account to make the process even simpler.
Can I cumulate the discount codes ?
No. Except in special cases, we only accept one discount code per order.
Where do the products come from?
The products at PROUD LGBT originate from the Americas, Europe, and Asia. This allows us to utilize eco-friendly transportation methods, minimizing our environmental impact.
Are the suppliers reliable?
Yes, we place a strong emphasis on the reliability of our suppliers. We carefully select our manufacturing partners based on their reputation, expertise, and commitment to product quality. Additionally, we maintain close relationships with our suppliers, allowing us to continually monitor product quality and ensure they meet our high standards. Our goal is to provide you with reliable and quality products that align with your expectations as a customer of PROUD LGBT.